There are a number of reasons why you may not be able to apply a promotional or discount code to your order. Please see below:

- Discount codes and promotional codes are not valid on sale items - If you have all sale or discounted items in your Shopping Basket then a discount code or promo code will not be activated. Don't worry, if you have a mix of sale items and full-priced items then the discount will be applied to the full-priced items and not the sale items.

- The discount code or promotion may have expired - Please double-check the end date of the promotion. 

- Promo codes are sensitive - Please double-check the entry of the discount or promo code as these need to be exact and are sometimes case sensitive.