Before contacting us to inquire about the status of your order we advise that you check the Estimated Delivery Dates stated on your order confirmation email and/ or on your Naken Interior account to ensure that your order is definitely outside the lead time window. We aim to dispatch orders within the Estimated Delivery Date window given to you (this can sometimes mean that your order is dispatched on the last day of the window.) If your order is due to be delayed, we will email you to inform you of the delay. If you have not received an email or phone call from our customer service team please contact us via the contact form below to raise an inquiry.