In the rare occurrence of damaged or faulty goods, we require you to email us via within 48 hours of receiving your order from the courier with your order number, description of the faulty/ damaged products along with photos of the fault/ damage (please include photos of the packaging if also damaged.)

Once we have received the above we will investigate the matter with the courier who delivered it to you and/ or the manufacturer of the products that are faulty/ damaged. Please note: It is incredibly important that you keep all of the original packaging of the faulty/ damaged order in case we need to collect the items from you. For more information regarding faulty or damaged products please visit our Delivery Information page and scroll down.