In the rare occurrence of damaged or faulty goods, we require you to email us via mail@naken.co.uk within 48 hours of receiving your order from the courier with your order number, description of the faulty/ damaged products along with photos of the fault/ damage (please include photos of the packaging if also damaged.)

Once we have received the above we will investigate the matter with the courier who delivered it to you and/ or the manufacturer of the products that are faulty/ damaged. Please note: It is incredibly important that you keep all of the original packaging of the faulty/ damaged order in case we need to collect the items from you. For more information regarding faulty or damaged products please visit our Delivery Information page and scroll down.