Occasionally you may receive an email from us asking you to review your order yet you have not received it. This often occurs if the courier has delivered your parcel to a safe place, neighbour or they have damaged it in transit. You will have received an email from us once your order had left our warehouse and received a follow-up email from the courier declaring a delivery date/ time with a tracking number. If you are still waiting for your email yet it has been dispatched, we advise that you enter the tracking number sent to you on the courier's website to find out the location or delivery stage of your parcel. If this is unclear we advise that you contact the courier to find out more. 

Please note, the courier will contact you via the phone number or email you provided us when you placed the order on our website. If you entered the wrong details you may not receive delivery information. Please ensure that you check all of your email accounts (if you have more than one) for delivery information emails. If you have tried everything above please contact us via our contact form below with your enquiry and order number and we will investigate this issue further.