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Solutions
General FAQs
3
Can I have a VAT Invoice for my order?
Do you have a showroom?
Do you sell gift cards?
Privacy Policy & Customer Data
3
What is your Privacy Policy?
Who has access to my data and what do you use it for?
How can I be removed from your Newsletter?
General Product FAQs
6
Can you send me more images of a product?
Does this product come in a different size / colour / finish / shape?
I have a question about a product you sell. Can you help me?
I need a new part for my item that you sell. Do you sell spare parts for your products?
I need to order wallpaper but I need it to match a batch number I have already. What shall I do?
See all 6 articles
Samples
5
Can I order a bigger wallpaper sample size?
Can I order rug samples?
Can I order wallpaper samples?
How long do wallpaper samples take to be delivered?
What size are your wallpaper samples?
Coupon codes, discount codes & promo codes
4
How do I use my promo code / discount code / coupon code?
Why can't I apply a discount code to my order?
How do I get the 5% first order discount?
Why isn't the 5% first order discount coming off my order?
Sales and promotions
5
Are some of your sale products heavily discounted because they are seconds or faulty products?
Can you tell me when your next sale or promotion is?
I want to buy more of the sale item but it will not let me?
Why can't I apply a discount code to my order?
What discounts do you have?
Returns
4
What is your Returns Policy?
I would like to return my order?
Are you able to collect my return from me?
Can I exchange an item from my order?
Refunds
2
Can you confirm if you've received my returned items and when I will get my refund?
I've returned items back to you, when will I receive my refund?
Ordering
11
Why can I not select the nominated delivery day that I want?
How do I use my promo code / discount code / coupon code?
I need to order wallpaper but I need it to match a batch number I have already. What shall I do?
If a product is out of stock can I still order it?
Is the order process secure?
See all 11 articles
Delivery
8
Can I change the delivery address of my order?
Can I have my order delivered on a day of my choice?
Can I track my order?
How long does delivery take?
I don't live in the UK. Can you still deliver to me and how much will it cost?
See all 8 articles
Changes to my order
2
Can I change the delivery address of my order?
Can I add to my order once I have placed it?
Delivery of my order
11
Can I track my order?
I have ordered multiple products, will they all be sent out at once?
Will I be notified when my order is due to arrive?
I am away for my Estimated Delivery Date window. Can I change it?
Can I have an update on my order?
See all 11 articles
Order or item issue
2
My order/item has arrived damaged/faulty?
Part of my order is missing?
Technical & Troubleshooting FAQs
4
I am trying to register for an account but its says "Emails do not match"?
I can't log in to my account?
The Wallpaper Calculator is not working?
Why is my payment not going through?
Trade & Commercial FAQs
3
Can you send me a Pro-Forma Invoice?
Can you send me a Quotation?
Do you offer trade accounts?
Opening Times & Contact Info
2
Opening Times - 9am to 5pm Mon to Fri (ex Bank Holidays)
Can I contact you by phone?
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